Privacy Policy

This privacy policy sets out how the Harley Walk-In Clinic Ltd and City Walk-in Clinic Ltd use and protects any information that you give the Harley Walk-In Clinic Ltd and City Walk-in Clinic Ltd when you use this website.

At the Harley Walk-In Clinic Ltd and City Walk-in Clinic Ltd, we are committed to ensuring the high standard of privacy protection. If we ask you to provide personal information by which you can be identified the information will be used in accordance with this privacy policy.

The Harley Walk-In Clinic Ltd and City Walk-in Clinic Ltd can occasionally change its privacy policy by updating this page. You are invited to check this page occasionally to make sure you are happy with any changes.



What data we collect

We may collect the following information:

  • Name and title
  • Date of birth
  • Contact information including email address
  • Other information relevant to customer survey and/or offers



What we do with the information gathered

Booking an appointment at our clinic establishes a contract between you and us. Based on this contract we will use your personal information to keep your medical record and communicate with you regarding your treatment or services you requested from us. This may include providing your personal details to the third parties such as laboratories, specialists or hospitals strictly for medical purposes related to your treatment or services we provide. Your personal data are also required for processing your payment and collecting debt if necessary.

To monitor our business performance we may aggregate this information to create a general reports in respect to different aspects of the products and medicals we deliver. Any information used for reporting purposes do not allow to identify individuals.

Your personal information are processed and stored for 6 years.

In case we would like to use your personal data for other than medical purposes we will always ask your explicit consent to do so.  This includes mainly using the personal data for marketing purposes such as patient satisfaction survey, e-mail newsletter, personalised online ads or use of our website’s cookies. You can always decide to change or revoke your consent at any time. This can be done by email to [email protected] or [email protected] or through the link provided in the newsletter e-mail.

Your personal data will not be provided to any third party for non-medical purposes without your written consent unless required by law.



Use of cookies

Cookies are small files saved on your computer by the websites you visit. When you agree to this the cookie will analyse the web traffic and respond to you as an individual. The web application can tailor its functioning to your needs, likes and dislikes by remembering your preferences.

We use cookies to understand which pages are being used. Information gathered help us to analyse the data about the website traffic and adapt our website to the customer needs. Once the data is used for statistical analysis purposes it’s removed from our system.

Cookies, in general, help us to create a better website through understanding which pages you find useful and which you do not. Cookies do not provide us with access to your computer or any information about you other than the data you choose to share with us.

We will ask you to accept cookies at your first visit of the website. If you decide not to accept the use of cookies they will not be used. We will only create a record that you have not consented to their use. You can also manage cookies setting through your internet browser. Declining the use of cookies may prevent you from taking full advantage of the website.



Records of your browsing activity

To provide you with the best experience possible we record information such as you geographical location, your internet service provider, IP address, software you are using to browse our website, type of device and the screen resolution.

These information can lead to your personal identification only if you contact us by the contact details provided at the website or make a booking.



Links to the other websites

Our website may contain links to the other websites. Please, have in mind that if you use these links and leave our site we do not have any control over that website. For these reasons we cannot be responsible for the protection of any information which you provide whilst visiting such a website. You should exercise caution and look at the privacy statement applicable to the website in question.



Controlling your personal information

We will not provide your personal information to third parties unless we have your permission or are required by law to do so.

Your personal data are processed under the Data Protection Act 2018 and General Data Protection Regulation (GDPR). If you would like to access a copy of data we hold on you, change them or request we delete them, please write to:

Harley Walk-in Clinic Ltd
13 Queen Anne Street
London, W1G 9 JH
E-mail: [email protected]
City Walk-in Clinic Ltd
33-34 Bury Street
London, EC3A 5AR
E-mail: [email protected]